Support Contracts

For over ten years Escape Technology has been at the forefront of graphics pipeline innovation. Our team of engineers and consultants have worked at the coalface of visual effects and computer graphics at companies including Smoke & Mirrors, MPC, and Golden Square. Now under one roof they provide our customers with industry-leading support.

 “What the support contract gave us was the ability to grow and adapt to our new environment. It was interesting to talk to Escape. We had this real bespoke solution from them and it gave us a rock solid bed that we can form from. And has meant we can continue to scale off that solid basis.”

- David Sheldon-Hicks, creative director and co-founder - Territory Studio

Whether you’re a small team looking to upscale, a large post production house needing a little extra cover, or even a business in need of a complete infrastructure overhaul we’ve got you covered.

Our support contracts offer a scalable approach to engineering. Charged quarterly you can increase or decrease our commitment to you as and when you need to.

Bronze

Silver

Gold

Platinum

£1,750/quarter

  • 10 hours support per month

£2,750/quarter

  • 20 hours support per month
  • Half day on-site visit per month

£4,750/quarter

  • 40 hours support per month
  • Half day on-site visit per fortnight

£6,750/quarter

  • 60 hours support per month
  • Half day on-site visit per week

All Support packages include:

Telephone Support
Remote dial in diagnosis/support
Software installation/License Installation 

Target response times:

High Impact fault - within 2 working hours
Medium impact fault - within 4 working hours
Low impact fault - within 8 working hours

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